How to use the Towing Benefit

1. Call 1-888-861-4478

2. Provide the customer service representative with your group number and membership number. Your group and membership numbers are located on your membership card.

3. Tell the customer service representative the location of emergency, year, make, model of the vehicle, and service needed (tow, tire change, jump start, or locksmith).

  • Nationwide network has over 13,000+ tow providers.
  • Your membership covers three emergency roadside calls annually.
  • Service will not be provided if authorized driver is not with the disabled vehicle.
  • So, remain with the vehicle unless it is unsafe to do so.

Emergency Roadside Assistance

Should you break down, run out of gas, or get a flat tire, we are there to get you back on the road 24 hours a day, 7 days a week.

Towing Service

If your car can’t be started, towing from the point of disablement will be provided to the destination of the member’s choice. If service is provided through the dispatch network, towing will be limited to 15 miles from the point of disablement. Any expenses incurred beyond the 15-mile limit will be the responsibility of the member, payable directly to their service facility, and are not reimbursable. In either case, service is limited to one tow or service call per disablement.

Car Won’t Start

Service is available to provide a battery jump and minor roadside adjustments to start the car, even if it’s in your driveway.

Flat Tire

A flat tire will be changed with your spare tire. If for any reason the spare is not usable, the lug nuts cannot be removed, or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the program’s towing provisions.

Out of Fuel

An emergency fuel supply will be delivered to a member in immediate need. The member must pay for fuel at the current pump price.

Car Stuck

If a member’s vehicle is stuck in a ditch, mud or snow, but is accessible from a normally traveled road, service will be given to tow or winch the vehicle. Dispatch coverage for winching is limited to a 30-minute service call; any expenses incurred beyond a 30-minute dispatch call will be the responsibility of the member, payable directly to the service facility and is not reimbursable.

This service may not be used as a substitute for regular maintenance necessary to keep a vehicle in good condition. Excessive claims may result in non-renewal or cancellation of your membership benefits.

Lockout Service

If you or your spouse lock your keys in the car or lose your keys, we’ll make arrangements for lockout service. If service in your area is unavailable we will issue you an authorization number so that you can call the nearest locksmith and be reimbursed for the cost up to $100.

HOW TO OBTAIN YOUR BENEFIT REIMBURSEMENT FOR LOCKOUT SERVICE:

  • Call us toll free to obtain an authorization number.
  • Call the locksmith of your choice.
  • Obtain an itemized receipt for the service preformed. Please write the authorization number and membership number on the original paid receipt (no photocopies accepted) and send it within 60 days* to:

Roadside Protect, Inc.
Attn: Customer Service
1620 Bond St.
Naperville, IL 60563

PLEASE NOTE:

  • The cost of making replacement keys or lock repair is not covered.
  • Claims postmarked more than 60 days after the service date will not be honored.
  • No time limit for Utah or Wisconsin residents.
  • Simply call our toll free number
  • Provide the customer service representative with your group number and the membership number listed on your card.
  • Tell the customer service representative the location of emergency, year, make, model of the vehicle, and service needed (tow, tire change, jump start, or locksmith).
  • Please present this brochure to the service provider at the time of service.
  • Nationwide network has over 13,000+ tow providers.
  • Your membership covers three emergency roadside calls annually.
  • Service will not be provided if authorized driver is not with the disabled vehicle. So, remain with the vehicle unless it is unsafe to do so.

Coverage Includes:

  • The disabled vehicle must be self-propelled, four wheel vehicle, designed, licensed, and used for private on-road transportation, and includes only those trucks with a carrying capacity of up to 2,000 pounds, subject to the exclusions noted below.
  • Lockout service provides access into vehicle. It does not include key extraction, key duplication, or lock repair.
  • The emergency Road Service covers one emergency assistance call per disablement.
  • The emergency Road Service covers up to three (3) emergency assistance calls per year. If more than three (3) roadside assistance claims are made per year, the membership will be placed on a “cash call basis,” meaning: National Roadside Assurance™ will continue to arrange dispatch service for your disabled vehicle; however, the member must pay the authorized service provider for service charges at the time roadside is rendered, and these amounts are not reimbursed by National Roadside Assurance™
  • If we are unable to provide service in your area, we will reimburse you up to $80.00 for covered expenses. The following are not considered emergency situations and therefore not covered:

– All parts, labor, and supplies provided while at an automobile repair shop or service station, or towing to a second destination.
– Service for taxicabs, tractors, boats, commercial vehicles, dune buggies, vehicles used for competition, stolen vehicles, unlicensed/ unregistered vehicles, illegally parked or impounded vehicles, or any vehicle in tow.
– Snow removal from around the vehicle.

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